Privacy Policy
This Privacy Policy describes how hollowshavencounselling.com.au (the “Site” or “I”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Website
My website address is: https://hollowshavencounselling.com.au
Personal Information
When you visit the Site, I collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. I may also collect additional information if you contact me for customer support. See the list below for more information about what Personal Information we collect and why.
Device information
- Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
- Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimise our Site.
- Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels .
Order information
- Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number).
- Purpose of collection: to provide products or services to you to fulfil my contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen my orders for potential risk or fraud, and when in line with the preferences you have shared with me, provide you with information or advertising relating to my products or services.
Customer support information
- Examples of Personal Information collected: Phone number or email, delivery address for any deliveries required.
- Purpose of collection: to provide customer support.
Comments
When visitors leave comments on the Site, I collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Minors
The Site is not intended for individuals under the age of 16. I do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact me at the address below to request deletion.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on the Site, you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit the login page, I will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, I will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded Content From Other Websites
Articles on the Site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who I Share Your Data With
If you request a password reset, it will include your IP address in the reset email.
How Long I Retain Your Data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on this website (if any), I also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What Rights You Have Over Your Data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data I hold about you, including any data you have provided to us. You can also request that I erase any personal data I hold about you. This does not include any data I am obliged to keep for administrative, legal, or security purposes.
Where I Send Your Data
Visitor comments may be checked through an automated spam detection service.
Changes
I may update this Privacy Policy from time to time in order to reflect, for example, changes to my practices or for other operational, legal, or regulatory reasons.
Contact
For more information about my privacy practices, if you have questions, or if you would like to make a complaint, please contact me by e-mail at [email protected] or by using the contact form.
Last updated: [01 DEC 2023]